Terms and Conditions
Booking and Deposits
Your booking can be made online by clicking our BOOK NOW button or if you prefer you can phone us on 01834 219162 or email firstname.lastname@example.org
DIRECT RESERVATIONS whenever possible are much appreciated in support of our small business.
A deposit of 50% of the total cost of your stay is required to secure your reservation when booking in advance of 7 days. Balances can then be paid on departure with cash, Mastercard, Visa Credit Card or Debit Card.
Full payment in advance will be charged on reservations booking within 6 days of arrival.
Cancellations & Non Arrival
A full 8 day’s notice from arrival date is required for a refund should you need to cancel your reservation. Please note refunds are subject to our administration fee of £10 which is deducted at source of refund.
If a cancellation occurs within 8 days of your arrival date then the deposit will not be refunded unless the room is resold.
In the event of non arrival where no communication has been received from the guest of their wish to cancel, the balance payment will be charged to the given card given at time of reservation.
We recommend you have travel insurance to compensate you in the event of you having to cancel your stay at short notice due to unforeseen circumstances.
Arrival & Departure Times
Arrival is between 4.00pm and 7.00pm – if you think you may be later or have been delayed please do let us know so we can ensure we are available for your arrival.
Check out time is 10.30am on the day of your departure, please ensure you leave your room key with us
There is ample free parking on our driveway close to ‘Guest Entrance’
Certain dates are restricted to a minimum 2 night stay - see our tariff page for further details
No Children/Young People Under 18
Our bed and breakfast is especially for ‘Grown Ups’ so we are unable to accommodate children or young people under 18, sorry.
We are non smoking in both the house and the grounds and please note this includes Electronic/Vapour Cigarettes also.
Should any guest contravene this policy they will be asked to leave and no refund will be given.
Costs for cleaning and losses may also be incurred and charged to the guest.
No Hot Takeaway Food
In consideration of all guests we ask that hot take away food is NOT brought in to eat on the premises – thank you. Should any guest contravene this policy then additional cleaning charges will apply for the removal odours.
Although we have our friendly, resident pet dog Dixie, a quiet Border Terrier who loves people, she is not allowed into the guest area.
We are unable to accommodate other doggies, sorry.
Cancellation by Us
We reserve the right to cancel a booking in the event of any cause beyond our reasonable control which prevents us from meeting our obligations in connection with your reservation. In such an event we will refund any payments you have made to us, in full. Our liability would not extend beyond this refund. (Please note: we would only cancel your booking if your accommodation was unavailable for reasons beyond our control and we would attempt to offer you alternative accommodation. If this was not possible, or acceptable to you, then we would refund all monies you have paid).
Please report any damage or breakages to us as soon as possible. We don't normally charge for minor breakages however, any damage or staining to bed linen, carpets, furniture or soft furnishings may be liable to a cleaning/repair charge. If the damage cannot be repaired then a replacement cost will be incurred.
If you have given your credit/debit card details to make payment, then you agree that we may debit that card with an amount as maybe required to remedy such damage.
We do not accept liability for any damage, loss or injury to any member of your party, your vehicles or your possessions unless proven to be caused by a negligent act by ourselves or contractors whilst acting in the course our employment.
We hope we’ve covered all the necessaries in these t’s and c’s but if you do have any questions or want to check something please do give us a call or drop us an email